We shall be a company:
1. That aims to achieve fit for purpose standards in quality.
2. Where accountability for achieving requirements lies with the individual, or team leader responsible for delivery of the product or service.
3. Where strategic objectives are integrated in the organizations business plans and cascaded and communicated to all levels of the organization.
4. Where our people understand how their actions and behaviors affect customers and stakeholders, both internal and external.
5. That implements an effective and efficient management system orientated to end user delivery, whilst demonstrably showing compliance and meeting the requirements of relevant national and international standards.
6. Where our people comply with the requirements of policies, processes, procedures, instructions and rules.
7. Where appropriate quality planning and records management approaches are applied to our business activities.
8. That implements effective measures of quality performance, demonstrating achievement of customer and stakeholder requirements, focusing attention on delivery failures, waste elimination and taxpayer value for money.
9. That implements an effective assurance framework which will measure effectiveness of business performance and evaluate compliance with our obligations.
10. That makes an investment in our people, where all employees are suitably trained, demonstrably competent and provided with the required resources to perform their tasks in order to deliver quality outputs.
11. That has a culture where all employees are enabled to be innovative, identify improvements and participate in improvement activities utilizing appropriate excellence and improvement tools and techniques.
12. That has a culture which recognizes and rewards individuals and teams that consistently deliver fit for purpose quality performance, identifies improvements and takes action to correct poor performance.
13. That has effective arrangements for working with our supply chain partners to ensure that, projects, goods and services delivered to GRANADA GROUP meet our requirements.
14. That is open about its performance, measures and monitors stakeholder feedback to inform the development of improvement plans and initiatives.
15. That effectively manages the balance of risk and hazard reduction. 16. That recognizes the importance of quality in delivering our strategic business objectives in an efficient and effective manner.